Privacy Statement
Property Agent Online seeks to provide the best possible service to its customers and visitors to the website www.agentonline.com.au. We understand how important it is to protect your personal information. Our Privacy Policy sets out how we manage privacy in our organisation to comply with our obligations under the National Privacy Principles (NPP’s). and the Privacy Act 1988.
Privacy Policy
(For the attention of individuals whose personal information may be collected by this organisation)
Purpose of the Policy:
Property Agent Online takes its obligations under the Privacy Act seriously and would like to take all reasonable steps in order to comply with the Act and protect the privacy of the personal information that we hold. This policy sets out how we intend to do so.
Who is Property Agent Online?
Property Agent Online is an organisation that offers advice, products and services in Real Estate and associated industries through a website at www.agentonline.com.au. We use personal information to assist us with the processing and assessing of any advice provided.
Personal Information:
When we refer to personal information we mean information from which your identity is apparent. This information may include personal details, from which your identity can reasonably be ascertained. The types of personally identifiable information we may collect, but is not limited to, include your name, address, telephone number, and email address. When we request your personal information we will endeavor to specify
which information we require for our purposes and which information may be provided at your option. You may choose not to supply any optional information requested by us but our ability to assist you may be restricted.
How we collect personal information:
We collect personal information from you through our website when you submit a form or request advice.
Why we collect it?
We use your personal information to assist us in:
1. conducting our business, eg. Replying to your request for advice
2. communicating information about products and services of Property Agent Online, it’s approved panel of Service Providers
3. for our internal administrative, marketing, planning, product development and research requirements.
Direct Marketing
From time to time we may use your personal information to provide you with current information about the Real Estate market, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephoning (02) 97660121 or by e-mail to help@agentonline.com.au. We will take all reasonable steps to meet your request at the earliest possible opportunity.
Disclosure of your personal information to others:
Depending on your use of this website, and / or the nature of your request, your personal information may be disclosed between Property Agent Online and it’s approved panel of Service Providers.
Before we disclose any of your personal information to any other organisation we will take reasonable measures to ensure that the organisation has the same commitment as us to the protection of your personal information and that you have consented to us doing so. By consent, we mean approval in writing, orally, or implied from your
dealings with us .We only disclose the information necessary for these third parties to perform their services. Otherwise, we do not disclose personal information unless we are required to do so by law or regulation.
We do not sell our client lists to third parties. We do not disclose personal information about you to any person except on a confidential basis to our approved panel of Service Providers, or agents that we may use for data processing, printing, or mailing. These third parties are strictly prohibited from using your personal information for any other purpose.
Access to your personal information:
Property Agent Online provides access to the personal information that we hold about you. Access will be provided in accordance with our Access Policy. You may at any time ask us to provide you with a list of the personal information we hold about you and copies of that personal information. We will endeavor to provide you with the data within 14 days of receiving your request.
Updating your personal information:
It is important to our relationship that the personal information we hold about you is accurate and up to date. If at any time you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it.
Storage of your personal information:
We take all reasonable steps to protect the security of the personal information that we hold by storing it in a secure environment. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy. We will also take reasonable steps to protect any personal information from misuse, loss
and unauthorised access, modification or disclosure.
Complaints
If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed please contact Property Agent Online on 02 97660121. Complaints will be handled under the Property Agent Online Privacy Complaints Policy.
Contacting us and Feedback:
You may make any requests relating to your personal information held by us or any complaints regarding treatment of your privacy by contacting:
The Privacy Officer
Property Agent Online
Phone: 02 9766 0121
Email: help@agentonline.com.au
